SmartOffice provides a platform for rapid deployment of Voice-First solutions for service desk use cases.
User Role: Customer Service Manager
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Alexa, open smart office
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AI: Hello Martin. Welcome to Smart Office. I'm your intelligent office assistant. How can I help you?
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Check my service desk briefing
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AI: Please say your Pin.
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one two three
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AI: There are currently 7 new Tickets, 4 working Tickets and 2 escalated Tickets in SalesForce ServiceCloud. How else can I help you?
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Thank you
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AI: Thank you for using Smart Office, Goodbye.
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User Role: Customer
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Alexa, ask smart office to create a ticket
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AI: What is the subject for this new ticket?
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Internet Service Outage
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AI: Please provide a brief description for this new ticket.
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My internet service is not working.
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AI: What is the priority level for this new ticket? You can say Options to get a list of valid priority levels.
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options
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AI: Valid Priority levels are, high, low, medium. What is the priority level for this new ticket?
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high
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AI: Ok, New Ticket was successfully created with subject Internet Service Outage and priority High. How else can I help you?
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Thank you
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AI: Thank you for using Smart Office, Goodbye.
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